Frequently asked questions

ESI supports orphans, children of low-income families, learners with education needs, and people eligible for approved humanitarian programmes. Each request is assessed against programme criteria and available resources.

Complete the online support application with accurate contact details and a clear explanation of your need. Keep your reference number after submission.

Use the Check Application page with your reference number and the same email address you used to apply.

Applications are screened for completeness and eligibility, then reviewed against the programme criteria. ESI may request further information before recording a decision.

Visit the Donate page for current giving options and information on how contributions support ESI programmes.

Submit the volunteer interest form or contact ESI through the contact page to discuss partnership opportunities.

Where programme arrangements permit, applicants or guardians can request progress information from ESI using the application reference. Sensitive records are shared only with appropriate verification.

ESI uses application details to assess and administer support. Access to sensitive records should be limited to authorized staff, and public reports should not disclose identifiable beneficiary details without proper consent.